Trotter & Morton: Sonitrol Pacific cost effective with service that exceeds expectations

Sonitrol Pacific customers experience first hand the value of security designed, installed, monitored and serviced by us.  We aren’t usually the cheapest security quote, but offer an exceptional return on investment for security dollars.  Lesley Clawson from Trotter & Morton in Federal Way can tell you all about it.

January 28, 2011

Heather Orso
Sonitrol Pacific
1406 140th PL NE, suite 107
Bellevue, WA 98007

RE: Letter of Recommendation

Dear Heather,

It is with no hesitation and much enthusiasm that I write this letter to not only thank you for the high quality of service we have received over the past two and a half years, but to go one step further and offer my sincere endorsement of your company.  Not only has Sonitrol proved to be an extremely cost-effective method for safeguarding our property, but the customer service and quality of the system have exceeded our expectations.

I am happy to report that not only have we had no false alarms over the past 31 months (which would be an impossible feat for a conventional, motion-based monitoring system),  but we have not had any attempted break-ins either.  Our office is located in an obscure corner of a very low-traffic parking lot, leaving us extraordinarily susceptible to break-in.  While multiple businesses in our neighborhood have been professionally burglarized, our office has gone untouched – I believe the credit goes in no small part to the Sonitrol sticker in the window: practiced criminals know to pass us by.

Sonitrol’s customer service has been stellar as well.  Every request to the call center to modify our user list has not only been answered by a prompt and courteous operator (no waiting on hold!), but the changes are always executed immediately and accurately.  Also, during the unusual deep freeze this past November, one of our external door sensors was damaged by excessive ice – one quick and easy telephone call had the sensor tested and diagnosed remotely in minutes, and a technician was dispatched without delay.  Our sensor was fixed within hours and all at no charge to us.  We are truly getting extraordinary return on our investment with Sonitrol.

Any business owner looking for the highest quality security and monitoring system should choose Sonitrol with confidence that they will receive unparalleled quality and consistent service.

Please do not hesitate to contact me if you have any questions.

Lesley Clawson
Business Systems Administrator
Trotter & Morton Facilities Services of Washington, Inc.