Plain Old Telephone Service (POTS) Update

What is POTS? Plain Old Telephone Service (aka POTS) is the legacy analog copper phone line previously used in communication systems including fire detection, burglary alarms, gate entry systems and a range of business integrations. The technology used by non-POTS phone lines can prevent alarm signals from effectively communicating. Today’s technology utilizes Internet Protocol backed up by a cellular network. … Read More

Safeguarding Your World: Sonitrol Pacific’s Comprehensive Security Services

In an increasingly complex and interconnected world, ensuring the security of your business, assets, and people is paramount. Sonitrol Pacific, a leading name in the security industry, offers a range of services designed to provide comprehensive security solutions to businesses across various industries. With a presence in several cities, Sonitrol Pacific is a trusted partner in safeguarding what matters most. … Read More

Sonitrol Pacific Names Matt Payne New Boise Location Branch Manager

Matt Payne

Boise, Idaho, December 1, 2020 – Sonitrol Pacific, the Pacific Northwest leader in verified security, has named Matt Payne the new branch manager of the Boise Sonitrol location.  In making the announcement Lisa Buckner, Executive Vice President of Sonitrol Pacific stated, “We are excited for Matt and the enthusiasm he brings to Boise. His focus on developing solutions for and … Read More

Sonitrol Pacific Names Payne CEO & Buckner EVP

payne-buckner

Portland, Oregon, December 18, 2018  Sonitrol Pacific, the Pacific Northwest leader in verified security, has named Jim Payne its President & CEO and Lisa Buckner its Executive Vice President.  Company Chairman Beau Bradley made the announcement at the company’s 40th Anniversary celebration on Friday, December 14. In making the announcement Bradley stated, “It’s time to pass the baton. Today we … Read More

Sonitrol Pacific Wins at SNDA 2018!

snda-pacific

This past weekend, Sonitrol National Dealers Association held their 2018 SNDA Conference in Austin, Texas. This year Sonitrol dealers, friends, and family gather to recognize the best in sales, marketing, administrative, and technical support throughout North America. Congratulations to all our award winners and offices! Sonitrol Pacific’s Achievements Warranty Dealer of the Year #2 Sonitrol Pacific (Everett) #3 Sonitrol Pacific (Portland) Most … Read More

Sonitrol Pacific Awarded 3xLogic Certified Gold Partner!

Certified Gold Partner Seattle, WA – February 16, 2017 Sonitrol Pacific has been named a certified Gold Partner of 3xLogic. Sonitrol Pacific and 3xLogic has had a long-standing, award winning partnership- providing the latest in video surveillance security. Sonitrol Pacific works provide their customers with the latest in Verified technology, ultimately stopping crimes in progress. Thank you to Senior Director of Sales … Read More

Todd Brodigan Awarded 2017 Employee of the Year

todd-brodigan

Congratulations to Todd Brodigan, awarded as Sonitrol Pacific’s 2017 Employee of the Year. Joining the company in November of 2004, Todd is a Service Technician of the Portland branch. Many of his accomplishments have not gone unnoticed as he was recognized throughout 2017 as Sonitrol Pacific’s February Employee of the Month and Employee of the Quarter in Q1. Here are … Read More

Stories From the Field: Customer Service Representative Part 2

sonitrol-security-panel

I had another customer in Kent, WA who was constantly setting off the alarms on accident.  Not sure what the issue was, myself, along with one of the managers started investigating what was going on.  At first, we thought it was the employees who were not arming/disarming each zone correctly so we had a conversation with the managers of both … Read More

Stories from the Field: Customer Service Representative

sonitrol-truck

“Every month I receive a report from our Verification Center manager. The report shows customer alarm activity and I look for any troubling patterns.  For this reason, it is important for me to reach out to my customers and inform them of any incidents they may not be aware of so they can make the necessary changes and reduce any … Read More