By Barbara Hamlin, Director of Customer Service
Posted June 10, 2008

False alarms take police away from real emergencies. This embarrassing situation for you can endanger responding authorities and your whole community. Too many false alarms will eventually compromise your security.

What causes false alarms?

70% of false alarms are caused by user error. Be sure to train anyone who may be using your system, such as children, neighbors, janitors or real estate agents. Sonitrol Pacific offers free training as long as we monitor your system. Make sure special arrangements are made for guests or repair technicians.

Other causes include:

– Noise sources
– Open, unlocked or loose fitting doors and windows
– Drafts that move plants and curtains
– Wandering pets
– Banners/signs
– Helium filled balloons

Be sure to contact Sonitrol if you…

– Hire new employees
– Hire domestic or temporary help
– Get a pet (use occupied mode)
– Plan to sell your business/home
– Test your system
– Change remote panic batteries
– Have changes in phone service

What if my alarm goes off accidentally?

Determine if there really is a fire or an intruder.
Don’t panic. Remember your code.
If the alarm was accidental, go to your Sonitrol keypad and reset your system by pressing each number of your code. Press enter (#). After you have reset the system, call SONITROL PACIFIC to report the accidental activation, 800.898.1899. If your SONITROL system is tying up your phone line, wait several seconds and try again or use a neighbor’s phone. Don’t leave your facility or home until you’ve spoken with SONITROL PACIFIC personnel.