Our Guaranteed Commitment to Service

No other electronic security provider backs their system with a guarantee like Sonitrol Pacific's Commitment to Service, because no one else can do what we do.  Our technologically advanced systems protect your facility and our expert operators monitor your facility from our Operations Center in Everett, Washington.  Every facility we protect enjoys 24/7 service and support.

$10,000.00 Performance Warranty

Sonitrol Pacific will pay up to $10,000.00 of any loss incurred by your organization if an undetected forced entry occurs and the proper authority is not notified. Please refer to our Warranty Program for a full description. 

Full Equipment and Labor Warranty

Sonitrol Pacific extends a full service warranty for normal maintenance on all equipment and labor for as long as Sonitrol Pacific provides your monitoring services.

Emergency Service Guarantee

Sonitrol Pacific guarantees the arrival of a service technician, on-site, within two (2) hours of your emergency service request, within our normal service area.

Sonitrol Pacific will pay you $50.00 if we do not respond within this time frame. 

Additionally, if Sonitrol Pacific is unable to repair the system, we will arrange and pay for on-site protection of your facility until the system is repaired provided the problem is associated with Sonitrol equipment and not caused by misuse of the system, fire, flood or an Act of God beyond the control of Sonitrol Pacific.

False Alarm Fine Guarantee

Should you receive a false alarm fine due to a Sonitrol Pacific dispatch and not caused by your personnel, the telephone company or an Act of God, Sonitrol Pacific will represent your organization in getting the fine voided or we will pay the fine.

Satisfaction Guarantee

Sonitrol Pacific offers a full, unconditional refund of your installation fee and removal of our equipment from your premises if, for any reason, at six months after installation you are dissatisfied with your Sonitrol service.

Except as stated in this commitment, the terms of the Client Agreement apply.